Question: A few days later, Deepti received an email from the e-commerce website, requesting her to share feedback about the seller. Deeply frustrated with the overall online purchasing experience, she deliberately ignored it. Later that evening, over supper, her father opined that the balcony curtains needed to be changed. He suggested that they be bought from a local shop. “If something went wrong, we could at least yell at the seller,” he added.
Deepti stared at her laptop and began writing her feedback.
What would Deepti DEFINITELY achieve by giving feedback?
Only writing a feedback cannot possibly instigate people against any seller. Eliminate option 5. Writing a feedback may help some other person in deciding whether to buy from that seller or not but it cannot be considered as social service. Eliminate option 4. Only writing a feedback cannot coerce an e-commerce website to punish the seller. So option 3 is also incorrect. Since Deepti has already complained to the seller and still received the incorrect package, only writing a feedback will not prove a point to her father. So option 2 is also incorrect. Since Deepti is already frustrated with the overall online purchasing experience, writing a feedback, will help her vent her frustration.
Hence, option (a).