Please submit your concern

Explanation:

Only writing a feedback cannot possibly instigate people against any seller. Eliminate option 5. Writing a feedback may help some other person in deciding whether to buy from that seller or not but it cannot be considered as social service. Eliminate option 4. Only writing a feedback cannot coerce an e-commerce website to punish the seller. So option 3 is also incorrect. Since Deepti has already complained to the seller and still received the incorrect package, only writing a feedback will not prove a point to her father. So option 2 is also incorrect. Since Deepti is already frustrated with the overall online purchasing experience, writing a feedback, will help her vent her frustration.
Hence, option (a).

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