Question: The indian subsidiary is concerned that the delay in launching the product will give undue advantage to some competitor. The organization was considering the following strategies to keep customers engaged with the company:
Ask the dealers to encourage their prospective customers to seek similar products from the competition, rather than wait for Limo’s launch.
Suggest the dealers to accept booking for Limo, announcing the launch within six months of booking, while in reality plan to keep postponing launch indefinitely.
Run full page advertisements in the papers, every month, to keep the interest in the model from ebbing, with no mention of the launch date.
Import parts from outside India, and launch the product, at a 30% premium, planning a relaunch a few years later of the indianized version.
Go against its worldwide policy of non-interference in supplier plants, and announce a hefty bonus to the employees of the supplier with a hope to temporarily bring the plant to life.
Promise the supplier plant (that has some unrest) a higher margin share of about 5% compared to what was shared earlier, with an eye to stem the unrest.
Which of the following combination of responses above, will most likely keep the prospective customers engaged with the company and not jump to some competitor’s product?
To keep customers engaged with the company, RAC has to engage the buyers and try and deliver the car on time. Step 3] would be an important step in attractive customers. However, to manufacture the car quickly, RAC would also have to get the necessary parts and equipment quickly. Step 4] would be necessary here. Finally, to cut down import costs, step 5] would have to be followed as well. Here step 6] does not help in resolving the conflict as it is only a promise. Also step 1] and 2] are unethical/against the company’s interests. Thus only steps 3], 4], 5] can be followed.
Hence, the correct answer is option 5.