Which of the following decisions is most likely to satisfy all the stakeholders?
Explanation:
The hospital management has to amicably resolve the situation so that all the stakeholders –management, doctors, paramedics and patients – are happy. [1], [4] and [5] do not help in this situation. The hospital management also wants to improve the patient satisfaction and the success rate. The doctors feel the management should spend more on recruiting more paramedics who could spend time with patients. The passage states that ‘For the management, this (recruiting more paramedics) would mean loss of patients’. Thus an increase in paramedics is ruled out. In such a scenario, it would be suitable if the management manages with existing doctors/paramedics by increasing their incomes, and augmenting the ambiance of the hospital. Thus [2] is a better option than [3]. Hence, the correct answer is option 2.
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