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Explanation:

As per the last sentence of the passage, empowerment and accountability will lead to better performance of the services providers. Thus we need a statement which weakens this argument.
Option 1 is incorrect as the passage clearly states that using technology will not solve the problem of motivation in the service providers. Negate it.
Option 2 states that empowerment will lead to complacency and rigged performance results. If this is the case, then empowerment will further decrease the performance of the service providers. Thus option 2 weakens the case presented in the passage. Retain it.
Nothing has been mentioned about work ethic in the passage. Thus option 3 can be negated.
Since the main argument of the passage is to increase the motivation of the service providers in the public sector, having better skills in any sector will not weaken the argument of the passage. Thus option 4 can also be negated.
Hence, the correct answer is option 2.

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