Question: For the post of Consultant Professor in the Trust, two internal candidates, Mr. Rana and Mr. Charan were interviewed. Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than the other. Three days later, Mr. Rana came to your office complaining that the selection was unfair as he had more experience than Mr. Charan.Which of the following is the best way to handle the issue raised by Rana?
The data states that Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than Mr. Rana. The best way to handle the issue raised by Rana would be to empathize with him and state that the process was fair. [2] and [3] would be too rude and unprofessional as Mr. Rana has every right to voice his grievance. [4] does not help in resolving the situation. Moreover, it is too ‘bureaucratic’ in nature. [5] is not a better option when compared to [1] as it does not provide Mr. Rana with details of the assessment which would help him in his understanding of the situation.
The instruction text states that ‘Select the best of the following responses in the descending order of effectiveness’. It means: ‘Select the following responses as the best sequence of actions to be performed’