Discussion

Explanation:

As the examples of the nurses in Rajasthan and the teacher in West Bengal show, services that involve face-to-face interactions need committed people to give these services. Thus option 1 is correct.
Option 2 is incorrect as only the skills of the medical care providers in the public sector were better than those in the private sector.
Though monitoring systems do not improve the motivation of service providers, nothing is mentioned about improving the skills of the service providers by using monitoring systems. Thus option 3 is also incorrect.
Option 4 is not implied in the paragraph.
Hence, the correct answer is option 1.

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